Terms and conditions. The agreement behind every session.

These terms apply to the ProofDive website and app, including the Consultant, MasterClass, MyStoryBoard and Mock Studios (together, “the service”). ProofDive Ltd is a company registered in England and Wales.

If you use ProofDive through a university or employer, its agreement with us may add to these terms. Where the two differ, that agreement applies to what the organisation provides.

Our privacy policy explains how we handle your personal data.

• You must be at least 16 to use ProofDive.
• Keep your account details accurate and your password private.
• You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
• One account per person: accounts cannot be shared or sold.

ProofDive gives you tools to turn your experience into evidence: questions from the Consultant, stories in MyStoryBoard, practice in Mock Studios, and reports on your progress.

We work to keep ProofDive available and useful, but we may change, add or remove features. If we remove something central to a plan you have paid for, we will tell you in advance, and you can cancel.

You agree not to:

• upload anything unlawful, or anything you do not have the right to share;
• share other people’s personal data without a good reason and their knowledge;
• try to break, overload or reverse-engineer the service, or get around its limits;
• use ProofDive to build a competing product, or to copy its content at scale;
• present the Consultant’s feedback as a qualification, or as an assessment by ProofDive.

You own what you put into ProofDive: your stories, answers and recordings. You give us a licence to store and process them only so we can run the service for you, as described in our privacy policy.

The Consultant uses AI to ask questions and suggest how your experience fits a role. Its feedback can be incomplete or wrong, so use your own judgement. It does not predict or promise the outcome of any interview, and it is not careers, legal or hiring advice.

You are free to use the stories and answers you create with ProofDive wherever you like.

We welcome ideas. If you send us feedback or suggestions, you allow us to use them to improve ProofDive, without any obligation to you.

• Prices are shown on our pricing page and include VAT where it applies.
• Paid plans renew automatically at the end of each billing period until you cancel.
• You can cancel from your account settings. Your plan continues until the end of the period you have paid for.
• If you are a consumer in the UK, you have 14 days from purchase to cancel for a full refund, unless you have already used the paid features.
• We give you at least 30 days’ notice of any price change. The new price applies from your next renewal.

ProofDive may let you connect or link to services we do not run, such as a calendar or a job board. We are not responsible for those services, and your use of them is governed by their own terms.

The service, including its software, its design, the competency model, the MasterClass content and the ProofDive name and logo, belongs to ProofDive or to those who license it to us. We give you a personal, non-transferable right to use it for your own preparation while your account is open.

You can close your account at any time from your settings. We may suspend or close your account if you seriously or repeatedly break these terms, or if the law requires us to. Where we can, we will tell you why first and give you the chance to put things right.

When your account closes, we delete your content as set out in our privacy policy. Sections 5, 9, 11, 12 and 13 continue to apply.

We provide the service with reasonable care and skill. Beyond that, and as far as the law allows, it is provided “as is”. We do not promise that it will be uninterrupted or free of errors, or that using it will lead to any particular job or result.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, you have legal rights under the Consumer Rights Act 2015, and nothing in these terms affects them.

Otherwise, we are not liable for losses that were not foreseeable, or for loss of business or opportunity. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

We may update these terms from time to time, to reflect new features or changes in the law. We will update the date at the top of this page and give you at least 30 days’ notice of any significant change. If you do not agree, you can close your account before the change takes effect.

You can reach us at legal@proofdive.com, or through our contact page.